Which statement is true regarding pausing an engagement program?

When pausing an engagement program, the true statement is that it keeps the prospect in the same position when reactivated. This means that when the program is paused and later restarted, prospects will resume from the exact point where they left off rather than starting over or being repositioned in the engagement sequence. This ensures continuity in their engagement experience and allows for a consistent flow of information based on where they were in the process before the pause.

The other statements describe consequences that do not occur when a program is paused. For instance, pausing a program does not prevent prospects from receiving all communications; rather, it halts the automated delivery of specific messages within that engagement program. Additionally, pausing does not automatically reset the wait period for all prospects, as they maintain their place in the queue. Finally, prospects do not get the option to skip ahead in the engagement queue when the program is paused; their progress halts until reactivation, preserving the intended sequence of communications.