Which of the following scores represents a negative action?

Prepare for the Account Engagement Specialist Exam with quizzes, flashcards, and comprehensive explanations. Ensure you're ready to excel!

A score of -100 is indicative of a negative action because negative scores are generally used in various scoring systems to reflect adverse behavior or outcomes. In the context of account engagement or customer interactions, this might represent a significant detriment, such as a disengagement or a serious issue that negatively impacts the relationship with the customer or the account.

Positive scores, on the other hand, such as +1, +50, and +3, are typically used to denote favorable outcomes or positive actions, which suggest that the account shows engagement or beneficial behavior. These scores illustrate the effectiveness of marketing efforts or the health of customer relationships, while negative scores reflect areas requiring attention or improvement. Thus, the focus on numerical value informs the user about the severity of the actions taken, with lower or negative scores representing more problematic circumstances.

Subscribe

Get the latest from Examzify

You can unsubscribe at any time. Read our privacy policy